Find the leak. Seal the gap. Keep more of what you already earned.
The Livingry Leakproofing Framework is deliberately simple. It exists to prevent the two most common consulting failures: adding technology that solves the wrong problem, and delivering a report that never becomes a working system.
Find
Identify the leaks
We start by identifying the leads, customers, knowledge, and trust already leaking away — not by picking a tool. The System Review is a structured conversation and observation of your website, response paths, CRM records, customer journey, discovery presence, and internal knowledge.
- Leak inventory across response, recovery, continuity, discovery, knowledge, and workflow
- First estimate of value at risk
- Priority ranking by impact and cost to close
Trace
Map where the loss happens
Once the leaks are named, we trace exactly where in the customer journey, workflow, or information path each one occurs. This is where a ‘we need more leads’ problem often reveals itself as a follow-up problem, a routing problem, or an evidence problem.
- Journey and workflow map annotated with leak points
- Root-cause description per leak
- System family recommendation (Response, Recovery, Continuity, Discovery, Knowledge, Workflow)
Seal
Build the smallest useful system
We build the smallest practical improvement that closes the highest-value gap. Depending on the leak, that may be a follow-up sequence, a routing rule, a service page, an AI-assisted intake, a knowledge assistant, or a workflow redesign — with real content, real integrations, and real ownership.
- Working system in your existing tools
- Content, workflow, and approval definitions
- Documented ownership and change process
Verify
Prove it under real conditions
We measure whether the gap is closing under real conditions — response time, conversations recovered, appointments booked, estimates revived, staff time saved, or discovery clarity — using evidence agreed upon before we start.
- Baseline vs. post-implementation metrics
- Qualitative review with the affected team
- Adjustments based on what the evidence actually shows
Keep
Leave your team stronger
We leave the business stronger: documented system, client-owned accounts and data, trained team, portable configuration, and no unnecessary dependency on Livingry Services. If it makes sense to continue, we do; if it does not, we do not.
- System documentation and runbook
- Ownership and escalation defined
- Optional monthly implementation retainer for continued improvement
Response Systems
A call, form, chat, or referral goes unanswered.
Recovery Systems
An inspection, consultation, proposal, or estimate goes cold.
Customer Continuity
Satisfied customers receive no relevant reason to return before a competitor appears.
Discovery & Trust Systems
Services, proof, and differentiators are unclear online or to AI systems.
Knowledge Systems
Useful knowledge is trapped in people, inboxes, or documents.
Workflow Systems
Teams duplicate work or lose ownership during handoffs.
TradeOps Layer
Completed jobs, technician records, estimates, and reviews leak between whatever software a trade business already runs.
Review & Referral Systems
Successful work ends without capturing the customer's approved review, referral, proof, or next appropriate opportunity.